Gaya APA

Holtzclaw, E, V. (2013). Laddering : Unlocking the Potential of Consumer Behavior . Hoboken, New Jersey: John Wiley & Sons, Inc..

Gaya MLA

Holtzclaw, Eric, V. "Laddering : Unlocking the Potential of Consumer Behavior". Hoboken, New Jersey: John Wiley & Sons, Inc., 2013. Text.