Gaya APA

Mergel, I., Greeves, B. (2013). Social Media In The Public Sector Field Guide : Designing and Implementing Strategies and Policies . San Fransisco: Jossey-Bass.

Gaya MLA

Mergel, Ines., Greeves, Bill. "Social Media In The Public Sector Field Guide : Designing and Implementing Strategies and Policies". San Fransisco: Jossey-Bass, 2013. Text.